At Hotel Green Mount, we understand that travel plans can change unexpectedly. Guests who cancel their bookings within 3 days of making a reservation will receive a refund after an 8% deduction to cover payment processing charges. Cancellations made after the 3-day period are non-refundable. All eligible refunds will be processed within 7 business days and credited to the original payment method used during booking.
Refunds within 3 days with 8% deduction; non-refundable after 3 days.
2025/06/14 - By Owner
02. Check-In / Check-Out Policy
We aim to provide a smooth and pleasant arrival and departure experience. Guests are welcome to check in or out at their convenience within our regular operating hours. Early check-ins and late check-outs may be arranged based on room availability and may include additional charges. Our team is always ready to assist with luggage storage or other needs to ensure comfort.
Flexible check-in and check-out with prior arrangement; assistance available on request.
2025/06/14 - By Owner
03. Guest & Reservation Policy
For the comfort and security of all visitors, valid identification is required at the time of check-in. The management reserves the right to cancel or modify any booking that contains incorrect details or violates hotel rules. Our goal is to ensure a safe, respectful, and enjoyable stay for every guest at Hotel Green Mount.
Valid ID required; bookings must meet hotel guidelines.
2025/06/14 - By Owner
04. Property Damage & Responsibility Policy
Guests are expected to treat hotel property with care. Any damage caused to furniture, rooms, or facilities during the stay will be charged to the responsible guest’s account. The management is not liable for loss of personal belongings, and we encourage guests to use the safety facilities provided. Respecting the property helps us maintain a pleasant environment for all.
Guests are responsible for property damage; management not liable for personal loss.
